GOFAR Privacy Policy

1 Who We Are

GOFAR is operated by AMT – Adelaide Motors and Tyres, located at 207–215 South Terrace, Wingfield, SA, Australia. References to "we", "us", or "our" in this policy refer to AMT.

For any privacy enquiries, contact us at: sidhuautomotives@gmail.com

This policy was last updated on 4 May 2026 to add detailed account deletion and data management information.

2 Information We Collect

3 How We Use Your Information

• Process and manage workshop bookings, tow requests, and loan car requests
• Send booking confirmations, service reminders, and status notifications
• Provide AI-powered vehicle diagnostics (AI Car Doctor)
• Display real-time speed camera alerts and fuel price information
• Track and score driving performance for fuel-efficiency feedback (GOFAR Pro)
• Save parking locations using device GPS
• Send daily car care tips and service reminders via push notifications
• Manage GOFAR Pro subscription billing through RevenueCat
• Improve app performance and resolve technical issues

4 Third-Party Services

We share data with the following trusted third parties solely to deliver the app's functionality:

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5 Location Data

GOFAR requests foreground location only — location is accessed while the app is open, not in the background. Location is used to:

• Sort speed cameras and fuel stations by distance
• Save your parking spot (Find My Car)
• Provide driving performance feedback

Location data is processed on-device and is not stored on our servers beyond the current session unless you explicitly save a parking location.

6 Data Retention

We retain your data for as long as your account is active or as needed to provide services. Specifically:

• Booking and service history — retained for 7 years for warranty and compliance purposes
• Account information — retained until you request deletion
• Driving session data — retained for 90 days, then anonymised
• Push notification tokens — removed when you uninstall the app or disable notifications

7 Account Deletion & Data Management

GOFAR provides two separate data management options in the app, accessible from Profile:

Clear Local Cache (Device section)

This option only clears cached data stored locally on your device, such as cached vehicle information, bookings, and app preferences. It does not affect your account or any data stored on our servers. Your account remains active and all server-side data is preserved. You will not be signed out.

Delete Account (dedicated red section in Profile)

This option permanently and irreversibly deletes your account and ALL associated data from our servers. Specifically, the following data is deleted:

• Your personal information (name, email address, password hash)
• All registered vehicles
• All bookings and service history
• All notifications
• Any other data associated with your account

When you tap "Delete Account", you are presented with two confirmation dialogs before the deletion proceeds:

1. First confirmation: Explains that all data (vehicles, bookings, service history, notifications) will be permanently deleted from our servers, you will be signed out, and the action cannot be undone. Options: "Cancel" or "Delete My Account".
2. Second confirmation: A final "Are you absolutely sure?" prompt restating that all personal information will be permanently removed and the account cannot be recovered. Options: "Cancel" or "Yes, Delete Everything".

Once confirmed, the app sends a deletion request to our server (DELETE /api/customer/account), which removes your account record and all associated data from the database. You are then immediately signed out of the app. This action cannot be undone and the account cannot be recovered.

How to find it: Open the app → Profile tab (bottom right) → scroll down past Security, Notifications, and Help sections → look for the "Delete Account" section (styled in red with a trash icon).

8 Your Rights

Under applicable Australian privacy law (Privacy Act 1988), you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Withdraw consent for push notifications via your device settings

To exercise any of these rights, contact us at sidhuautomotives@gmail.com. We will respond within 30 days.

9 Children's Privacy

GOFAR is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10 Account Authentication & Security

GOFAR uses email and password authentication to protect your account. Here is how we handle your credentials:

• Passwords are never stored in plain text. Your password is transformed using bcrypt (a one-way hashing algorithm) before being saved. This means even we cannot read your password.
• Sign-in sessions are managed using a secure JSON Web Token (JWT) that expires after 90 days. This token is stored securely on your device using the operating system's encrypted secure storage.
• Account data sync. When you sign in on a new device, your vehicles, bookings, and profile are securely fetched from our servers and stored locally on that device.
• Sign out immediately clears your session token and all locally stored account data from the device.
• If you forget your password, please contact us at sidhuautomotives@gmail.com to reset it.

11 Data Security

We use industry-standard security measures including encrypted connections (HTTPS/TLS), bcrypt password hashing, secure token-based authentication, and encrypted device storage for session tokens. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we take all reasonable precautions.

12 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy. For significant changes, we will notify users via the app or email.

13 Contact Us

For any questions, concerns, or data requests, please reach out: